Models & Labs · United States

Automation Anywhere acquires Boost.ai to expand customer-facing voice AI

Credited to SiliconANGLE · siliconangle.com · 3h ago

Photograph · SiliconANGLE

Automation Anywhere Inc., an enterprise agentic automation and orchestration firm, announced Wednesday an agreement to acquire Boost.ai Inc., a conversational voice artificial intelligence company, from Nordic Capital.

The firm seeks to build the “autonomous enterprise,” an operating model where businesses operate up to 80% autonomously or with AI assistance.

Boost.ai’s technology will extend that vision into customer experience, allowing AI to take requests from customers or employees and guide them through the middle and back office.

“Every enterprise runs on three kinds of work: serving customers, supporting employees, and running the business. Most run in isolation,” said Automation Anywhere Chief Executive Mihir Shukla. “With Automation Anywhere and Boost.ai, we intend to be the leading offering to give every enterprise an autonomous operation that listens, decides and acts across all three.”

Currently, Boost.ai serves hundreds of customer organizations, with a particularly strong base in regulated industries and Europe. Many of its customers focus on financial services, telecommunications, and insurance. This will expand Automation Anywhere’s thousands of global customers who operate in similarly complex industries.

Boost.ai’s platform supports more than 36 languages and ensures message security and privacy, with compliance with Europe’s General Data Protection Regulation and the Health Insurance Portability and Accountability Act.

“Boost.ai’s deep expertise in regulated industries has proven that conversational and voice AI can operate at enterprise scale with the reliability, compliance, and governance that regulated industries require,” said Boost.ai CEO Jerry Haywood.

This acquisition follows Automation Anywhere’s acquisition of Aisera Inc. in late 2025, integrating its agentic AI platform into its agentic process automation ecosystem. The company said combining the two companies’ platforms will give Automation Anywhere the most complete offering on the market for autonomous work across office work.

This includes voice, chat and digital channel customer operations with AI agents; autonomous employee operations to resolve requests across information technology, finance and human resources; and autonomous business operations for critical processes, such as enterprise resource planning, customer relationship management and other applications.

“The real transformation from AI will come when enterprises stop measuring agents and start redesigning how work gets done around outcomes,” said Automation Anywhere co-founder and Chief Operating Officer Ankur Kothari.

Voice AI itself is still a maturing market. Largely, contact centers perform the large volume of what voice agents do for customer service – a human touchpoint on existing telephony infrastructure to complete actions for people. Now, a person can talk to a computer to activate a tool, and Automation Anywhere wants to be the layer that makes that happen, whether it’s a business process or an employee or customer need.

Adoption is advancing, but depth remains somewhat uneven. This puts Automation Anywhere in a potentially strong position. Astute Analytica’s AI Voice Agent Market report estimated a $3 billion market in 2025, growing to $45.1 billion by 2035. Customer support experience automation leads the market, accounting for the largest share in late 2025, dominating the AI voice agent market.

Boost.ai maintains more than 650 deployments, approximately 600 live AI agents, and has supported more than 150 million automated conversations. Its customers include Nordea Bank Adp, Credit Union of Colorado, DNB Bank ASA and Trading 212.

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Models & LabsUnited States

How OpenAI Beat Math

Credited to The Information$ · theinformation.com6h ago

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Mathematicians are likely feeling the kind of anxiety that software engineers have experienced for months in the wake of OpenAI release on Tuesday of a whopping 722 research papers with AI-created solutions to a range of problems across math subjects. AI’s success solving…

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Models & Labs · United States

AI Platform Synthesia Moves HQ to 50K SF at GFP’s 675 Avenue of the Americas

Credited to Commercial Observer · commercialobserver.com · 7h ago

Artificial intelligence companies are continuing to scoop up Midtown’s premiere office space.

AI video platform Synthesia, which provides an enterprise-focused communications platform backed by “Shark Tank” entrepreneur Mark Cuban, inked a 50,000-square-foot lease at GFP Real Estate ’s 675 Avenue of the Americas for its new U.S. headquarters, according to tenant broker Lee & Associates.

The company will relocate to the Flatiron District building between West 21st and West 22nd streets from the Moinian Group ’s 245 Fifth Avenue in NoMad, where it signed a lease for 13,600 square feet in August 2025.

It is unclear when the move will take place, but the relocation will nearly quadruple Synthesia’s office space in New York City and allow it to expand its headcount, according to Lee & Associates.

“Synthesia’s new offices will be designed to enhance both the employee and customer experience, with meeting and collaboration areas, flexible event space, and a studio where customers can create custom avatars, conduct proof-of-concept work and collaborate on video programs,” GFP said in a statement.

The length of the lease and the asking rent were not disclosed. The average asking rent for office space in Midtown South was $79.57 per square foot during the third quarter of 2026, according to Colliers research.

Dennis Someck and Justin Myers from Lee & Associates represented Synthesia in the deal. Jeffrey Gural and Alphie Toro from GFP, as well as Anthony Sciacca and Scott Gutnick from Newmark, represented the landlord. The brokers did not immediately respond to Commercial Observer’s requests for comment.

675 Avenue of the Americas is a six-story office building built in 1901 a block west of the landmark Flatiron Building. Other tenants in the building include billing platform Candid Health and commercial real estate data sourcing platform Compstak. Retail tenants include craft store Michaels and grocery store Trader Joe’s, which renewed its 29,700-square-foot lease in April 2025.

Amanda Schiavo can be reached at aschiavo@commercialobserver.com.